Products > Help Desk Solutions

Help Desk Solutions

A Web Based Helpdesk and Asset Management Software. The helpdesk database will maintain a comprehensive record of complaints and service performance of operators, as well as a comprehensive record of financial and service indicators of each of the Internet centres. This database will be readily available for online (internet) consultation by the corporate management.

This system will enable you to;

• Keep information of customers/ branchs such as Name, contact details etc.
• Keep information related to the equipment installed at these location such as serial number, warranty, suppliers’ details etc.
• Keep information about the vendors who  supplied equipments and services to the company such as, name, address, contact number, CEO/ Manager/ Engineers name & contact details, email addresses, web address etc.
• Input and track reports filed by the monthly interviews carried out by the field staff which  includes statistical and financial information
• Input break down and requests for service by the centre operators
• Track outstanding requests for service
• Track history of all working orders
• Track support history of equipments
• View history by Branches/ Customers, Service Provider, Equipment, Date, Month, Quarter etc.
• Allow viewing of reports, charts etc. over the Internet
• Track user information
• Track vendor information
• Vendor performance based on down time, response time, pending repairs etc.
• Allow users to submit requests for help in the form of e-mail messages